Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel a Cueora subscription at any time from Settings → Billing. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and you are not billed again. No cancellation fee applies.

Your data stays available on the Free plan after cancellation. If you want it removed, use Settings → Privacy → Delete account, which permanently deletes your meetings, transcripts, and notes.

2. Refunds

We offer a full refund on your first payment for a paid plan if you request it within 14 days of that payment. Ask for any reason — you do not need to justify it.

Beyond that window:

• Monthly plans — we generally do not refund a period already started, but we will cancel renewal immediately so you are not charged again.
• Annual plans — we refund the unused whole months remaining if you cancel within 60 days of the payment.
• Service failure — if Cueora was unusable for an extended period due to a fault on our side, we refund or credit the affected time regardless of these windows.
• Accidental or duplicate charges — refunded in full, always.

3. How to request a refund

Email support@cueora.app from the address on your account, with the date and amount of the charge. We reply within two business days.

4. How refunds are paid

Payments are processed by Paddle.com Market Ltd, our merchant of record. Approved refunds are returned to the original payment method through Paddle, normally within 5–10 business days depending on your bank or card issuer. You can also contact Paddle directly about any charge shown on your statement.

5. Statutory rights

Nothing here limits rights you have under consumer law in your country, including any statutory right of withdrawal.